24/7 Customer Support
Find out about what ‘customer support’ indicates in the hosting community and about the various support forms.
The client support that you'll receive from your shared hosting supplier is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with a current account. Timely and accurate info about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a genuine web hosting provider and not from a reseller. When you acquire a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is quite possible that you will wait for a day or two in order to receive an answer to any question, which means that your web sites may stay offline for a long time. In contrast, a company that provides different means of communication and has a support staff available all the time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting plans are round-the-clock, which means that you can forget about waiting for a few days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email. If you do have an account, you're able to open a support ticket in addition to the other three options for communication. You are able to select the best way to contact us depending on what your location is or what hardware you are using. We will assist you for more or less any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max reply time will never exceed one hour.