A ticketing system is the most widely used means of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the most efficient way to solve an issue that requires a certain amount of time to examine or that needs to be escalated to a system administrator. Thus, all responses given by either side will be kept in the very same location in case somebody else needs to work on the issue in question and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to perform a certain procedure or to get in touch with the hosting company’s customer care team. In case you desire to administer a handful of domain names and each one is hosted in its own account, you will need to use an even larger number of accounts simultaneously. It could also take a significant amount of time for the provider to respond to your tickets.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst you are browsing your website files or customizing various account settings. The ticketing system is being strictly monitored 24/7 by our tech support engineers and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get assistance. In contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and request information concerning any billing or technical issue. Furthermore, you can see a collection of educative articles, which will help you resolve the most common issues yourself.