A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It's an efficient way to get some info about the hosting services or have some problem resolved because you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the low chance of mistakes any time you exchange info such as usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue in question. Also, you'll be able to become a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone fees that you'll need to pay in case you're calling to a different country.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we supply live chat support too. You'll be able to contact us every day, including holidays and weekends, and we can give you more details about the shared plans that we provide in case you are not among our customers yet, or about basic and billing questions if you already have an account. Although for strictly tech issues you'll need to open a trouble ticket to the technical support, as such matters need more time to be dealt with, you can still get in touch with us on our live chat for some tech details. To give you an example, we are able to assist you to set up an e-mail address in your email client or troubleshoot numerous issues, saving you considerable time. Even when our telephone lines are already off for the day, you can talk with a live person.