One-Hour Response Guarantee in Shared Hosting
Our shared plans offer a 60-minute response time guarantee, so regardless of what inquiry or problem you might have, we will always be there to help you. The fact is, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our tech support staff reps will be at your disposal 24-7, even on weekends and legal holidays, which implies that you’ll obtain timely help whenever you need it. We are aware of how priceless time can be, so by the time we respond to your email or support ticket, we will have examined the issue and, in case we haven’t resolved it, we’ll give you more info about what you have to do on your end, when the case necessitates this. With our support service, you can be sure that there will be somebody to assist you immediately, irrespective of the hour.