In case you have a site, a problem can always emerge and it doesn’t automatically need to be associated with the hosting service. For example, something might go wrong when you update an Internet app or some critical data can be edited or erased unintentionally. Irrespective of what the nature of the problem may be, you will need to get in touch with the client service staff and ask them to recover a backup or to help you troubleshoot the problem that you are having. How promptly they will do that will predetermine the period of time that your websites will be offline. For particular websites such as community portals or web shops, a regular inaccessibility often means lost customers and money. With this in mind, it is of principal importance that you use the services of a company that offers not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

Our shared plans offer a 60-minute response time guarantee, so regardless of what inquiry or problem you might have, we will always be there to help you. The fact is, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our tech support staff reps will be at your disposal 24-7, even on weekends and legal holidays, which implies that you’ll obtain timely help whenever you need it. We are aware of how priceless time can be, so by the time we respond to your email or support ticket, we will have examined the issue and, in case we haven’t resolved it, we’ll give you more info about what you have to do on your end, when the case necessitates this. With our support service, you can be sure that there will be somebody to assist you immediately, irrespective of the hour.