Although this is not the mainaspect in order to recognize a dependable shared hosting company from a bad one and a reseller from a real supplier, having the option to call and talk with a live person is an indicator that you are not working with a one-person firm and that you can get in touch with somebody whenever you're looking for assistance. The telephone support for web hosting services may vary from common to experienced, therefore the problems which can be resolved with a call differ based on the service provider. In most cases, these issues are simpler and feature billing or first level technical issues as more complex matters usually require a support ticket where both you and the system administrators can track the proceedings with a specific situation. Still, the option to phone call your provider will save you a lot of time and efforts for the numerous small issues that may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
We know that being able to consult with a live representative is rather important, so we have three support lines globally (UK, USA and Australia) and you'll be able to contact us over the phone for fourteen hours every day. In case you consider buying one of our shared plans, for example, you'll be able to phone us and find more about our solutions before placing your order to be sure that we cover all the system requirements for your web sites. Following your order, you'll be able to call us about any kind of sales and billing troubles you may experience, or receive any general or basic technical information you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of an issue.