Client Support Channels
A 60–Minute Support Ticket Response Guarantee
Every help request you send to us will be attended to within maximum sixty minutes. In case your ticket or e–mail calls for additional assistance from a system administrator, we will timely forward it and leave a note to inform you that your matter is being worked on. If you order our Managed Servers package, any of the server administration services included there will be carried out at a time that is convenient for you.
A Top–Class Customer Support Service
Our client support staff will be online for you 24/7/365 if you require assistance working with the Web Site Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. What is more if you need help with the daily administration tasks on your dedicated web hosting server, you can have a glance at our Managed Servers package, which includes backup hard disk drive space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
We have equipped the Web Site Control Panel with a fully detailed knowledgebase, which features comprehensive explanations of all its features and functions. Also, we have made exhaustive video tutorials that will further demonstrate to you how to perform a certain task or solve a commonly experienced problem. All the how–to articles and the tutorial videos are easily accessible from each section of the Web Site Control Panel via the Help and Videos buttons situated in the upper right corner.